General Terms and Conditions

These general terms and conditions have been prepared by Application Assistant Ltd and are also available on our website www.allowanceassistant.co.uk.

Article 1. Definitions

Allowance Assistant: The service-providing entity registered with Companies House under the name Application Assistant Ltd, registration number xxxxxxxxx, with its registered office at 2nd Floor College House, 17 King Edwards Road, HA4 7AE, Ruislip, London, United Kingdom (hereinafter referred to as "the Company").

Customer: Any individual or legal entity that avails themselves of the services offered by the Company.

Agreement: The contractual arrangement established between the Customer and the Company, governing the provision of all services rendered by Allowance Assistant.

Service(s): All activities carried out by the Company to support its business operations and facilitate the processing of customer applications.

Application: The compilation of all relevant customer data necessary for the fulfilment of the Agreement.

Article 2. Company Details

Allowance Assistant operates under the legal entity Application Assistant Ltd, with the following details:

• Registration Number: xxxxxxxx
• Address: 2nd Floor College House, 17 King Edwards Road, HA4 7AE, Ruislip, London, United Kingdom
• Website: https://www.allowanceassistant.co.uk
• Email: service@allowanceassistant.co.uk

Article 2 - Identity of the Entrepreneur

Application Assistant Ltd

REGISTERED OFFICE ADDRESS - LONDON

Website: https://www.allowanceassistant.co.uk

Phone: +44XXXXXXXXXX

Email: service@allowanceassistant.co.uk

Article 3. Applicability of Terms and Conditions

These Terms and Conditions ("Terms") shall apply to all services provided by the Company and to all Agreements concluded remotely between the Company and the Customer. Prior to the conclusion of any remote Agreement, these Terms will be made available to the Customer. If the Agreement is concluded electronically, these Terms will be provided in such a manner that the Customer can easily store and access them.

Article 4. The Service and Agreement

The services offered by the Company are comprehensively and accurately described on the Company's website, enabling the Customer to make an informed decision regarding the acceptance of such services. The Agreement is deemed effective once the Customer completes the Application and accepts the Company's Terms. Upon acceptance, the Customer will receive an electronic confirmation of receipt. The Customer retains the right to dissolve the Agreement until such time as the Company has confirmed acceptance of the Application. Upon confirmation of the Agreement, the Company will promptly commence the execution of its services, including, but not limited to, verifying the accuracy of the Customer's Application. The Company shall not be liable for any failure to fulfil its obligations under the Agreement, nor for any financial or other damages resulting from such failure. The Customer is responsible for providing complete and accurate information to the Company. The Customer shall bear full responsibility for any damages or consequences arising from the provision of incomplete or inaccurate information, including, but not limited to, the rejection of applications by the relevant authorities or any claims of fraud made by such authorities.

Article 5. Processing of Applications and Standards

Allowance Assistant utilises the Customer's information to submit applications to relevant authorities. The Company reserves the right to use the information provided by the Customer for the fulfilment of the Agreement and for other business-related activities, such as marketing. The Company shall not be held responsible for any decisions made by relevant authorities regarding the outcome of the Customer's Application.

Article 6. Payment

Unless otherwise specified in the Agreement or any supplementary conditions, the Customer is required to remit payment for the amounts due either immediately or within a maximum of 14 days following the conclusion of the Agreement. The amounts payable will be clearly communicated to the Customer prior to the conclusion of the Agreement. In cases where payment is made via SEPA mandate direct debit, the Customer authorizes the Company to issue the mandate directly to the Customer's bank within the specified 14-day period. The Customer is obliged to promptly notify the Company of any inaccuracies in the payment details provided. If the Customer fails to meet their payment obligations within the stipulated timeframe, they will be considered in default following notification by the Company and the lapse of an additional 14-day grace period. Upon default, statutory interest will be applied to the outstanding amount, and the Company reserves the right to charge extrajudicial collection costs, which will increase by 15% on a monthly basis, capped at £2,500.00.

Article 7. Refund Policy

The Customer has the right to withdraw from the service agreement and any associated digital content delivery agreement within 14 days of its conclusion, without providing any reason. This right of withdrawal commences on the day the Agreement is concluded. The right of withdrawal and entitlement to a full refund shall lapse once the Company has fully performed the Agreement. If the Company has initiated its business processes in relation to the Agreement, the Customer's right of withdrawal and entitlement to a refund will be reduced to 25% of the initial service amount, reflecting, but not limited to, the costs incurred by the Company for initiating the Agreement and processing the Application, as well as the non-refundable costs associated with submitting applications. The initiation of the Agreement includes, but is not limited to, the review and assessment of the Application and the commencement of subsequent procedural steps. The Customer must inform the Company by email within the 14-day reflection period if they wish to exercise their right of withdrawal. The burden of proof regarding the correct and timely exercise of the right of withdrawal lies with the Customer. If the Customer exercises this right, all supplementary agreements are automatically terminated. This document represents the full and complete understanding between the Customer and the Company concerning the subject matter herein and supersedes any prior agreements or representations, whether oral or written.